Frequently Asked Questions

I have not received a confirmation email of my order?

Are you sure you haven’t received a confirmation? Please check your folder with spam / unwanted email, sometimes confirmation mails show up there.

If you still can’t find a confirmation, then contact our customer service. Please include as much information as you can about your order, like the date/time of ordering, your name & address and the Pass you ordered.

Search FAQ:

Contact
Can't find the answer in our FAQ? Then please contact our customer service.