Aid and Assistance Offices in Europe

Austria

• Innsbruck Central Station (Innsbruck Hauptbahnhof)
  Daily: 6.00 a.m. - 9.30 p.m.
• Salzburg Central Station- Lounge (Salzburg Hauptbahnhof)
  Daily: 6.30 a.m. - 9.00 p.m.
• Vienna West Station (Wien Westbahnhof)
  Daily: 9.00 a.m. - 4.00 p.m.
• Vienna Meidling Station (Wien Meidling)
  Daily: 6.00 a.m. - 9.00 p.m.

Belgium

• Brussels South Station (Gare de Bruxelles-Midi, Station Brussel-Zuid)
  Mon-Sat: 8.00 a.m. - 8.00 p.m.

Bulgaria

• Sofia Central Railway Station (Tzentralna Gara)
  Daily: 7.00 a.m. - 11.30 p.m.

Croatia

• Zagreb Central Station (Zagrab Glavi Kolodvor)
  Daily: open 24h

Czech Republic

• Prague Liben station (Praha Liben)
  Daily: 6.00 a.m. - 8.50pm

Denmark

• Copenhagen Central Station (Københavns Hovedbanegård, København H)
  Daily: 9.30 a.m. - 6.00 p.m.

Finland

• Helsinki Central Railway Station  (Helsingin rautatieasema)
  Mon-Fri: 10.00 a.m. - 5.00 p.m.

France

• Marseille St. Charles Station (Gare de Marseille Saint-Charles)
  Daily: 6.00 a.m. - 10.00 p.m.
• Nice-Ville Station (Gare de Nice-Ville)
  Mon-Sat: 8.00 a.m. - 8.30 p.m.
  Sun: 8.30 a.m. - 5.30 p.m.
• Paris Lyon Station (Gare de Paris-Lyon)
  Mon-Fri: 8.00 a.m. - 8.00 p.m.
• Paris North Station (Gare de Paris Nord, Gare du Nord)
  Mon-Fri: 8.00 a.m. - 8.00 p.m.
  Sat-Sun: 9.00 a.m. - 8.00 p.m.
• Paris St. Lazare Station (Gare de Paris-Saint-Lazare)
  Mon-Fri: 7.30 a.m. - 8.00 p.m.
  Sat-Sun: 9.30 a.m. - 7.30 p.m.
• Paris CDG Airport (Aéroport Charles de Gaulle)
  Terminal 1 RER Station Bureau SNCF
  Mon-Fri: 6.30 a.m. - 8.00 p.m.
  Sat: 8.00 a.m. - 3.00 p.m.
  Sun: 10.00 a.m. - 5.00 p.m.

Germany

For general train information: phone: + 49 1805 99 66 33/ internet: www.bahn.de

• Berlin Central Station, Travel Centre (Berlin Hauptbahnhof Hbf, Reisezentrum)
  Daily: 6.00  a.m. - 10.00  p.m.
• Berlin Central Station, EurAide Travel Centre (Berlin Haubtbahnhof, Reisezentrum)
  Lower Level
  Mon-Fri: 11.00 a.m. - 7.00 p.m. (in Summer extended hours, closed in January & February)
• Cologne Central Station Travel Centre (Köln Haubtbahnhof Reisezentrum)
  Mon - Fri: 6.00 a.m.- 10.00 p.m.
  Sat - Sun: 7.00 a.m. - 9.00 p.m.
• Dresden Central Station Travel Centre (Dresden Haubtbahnhof Reisezentrum)
  Mon-Fri: 5.45 a.m. - 9.00 p.m.
  Sat -Sun: 7.00 a.m. - 10.00 p.m.
• Frankfurt Central Station Travel Centre (Frankfurt Haubtbahnhof Reisezentrum)
  Mon-Fri: 6.00 a.m. - 10.00 p.m.
  Sat-Sun: 7.00 a.m. - 10.00 p.m.
• Frankfurt Airport long distance and regional railway station travel centre (Frankfurt Flughafen Fernbahnhof und Regionalbahnhof Reisezentrum)
  Daily: 6.00 a.m. - 10.00 p.m.
• Hamburg Central Station Travel Centre (Hamburg Haubtbahnhof Reisezentrum)
  counter 13/14
  Mon-Fri: 6.00 a.m. - 9.30 p.m.
  Sat-Sun: 8.00 a.m. - 9.00 p.m.
• Hannover Central Station Travel Centre (Hannover Haubtbahnhof Reisezentrum)
  Mon-Fri: 6.00 a.m. - 9.30 p.m.
  Sat-Sun: 8.00 a.m. - 9.30 p.m.
• Heidelberg Central Station Travel Centre (Heidelberg Haubtbahnhof Reisezentrum)  
  Mon-Sat: 7.00 a.m. - 7.00 p.m.
  Sun: 9.00 a.m. - 7.00 p.m.
• Leipzig Central Station Travel Centre (Leipzig Haubtbahnhof Reisezentrum)
  Mon-Fri: 6.00 a.m. - 10.00 p.m.
  Sat-Sun: 7.00 a.m. - 10.00 p.m.
• Munich Central Station Travel Centre (München Haubtbahnhof Reisezentrum)
  counter 19 / 20
  Daily: 7.00 a.m. - 9.00 p.m.
• Munich Central Station EurAide (München Haubtbahnhof, Reisezentrum)
  office near the Locker Storage area
  Mon-Fri: 8.00 a.m. -12.00 a.m. and 2.00 p.m. - 4.00 p.m.
  (in Summer extended hours and open daily, closed in January)
• Munich Airport Travel Centre (München Flughafen Reisezentrum)
  DB-Counter in Zentralbereich Terminal 1
  Daily: 7.30 a.m. - 10.00 p.m.
• Stuttgart Central Station Travel Centre (Stuttgart Haubtbahnhof Reisezentrum)
  Daily 6.00 a.m. - 10.30 p.m.

Great Britain

• German Rail UK Booking Centre (Surbiton)
  Tel: +44) 08718 80 80 66 (Monday to Friday 9am to 8pm, Saturday and Sunday 9am to 1pm CET)
  Mail: sales@bahn.co.uk
• Switzerland Travel Centre
  30 Bedford Street, London WC 2E 9ED
  Mon-Fri 9.00 a.m. - 5.00pm

Greece

• Athens - Hellenic Railways Travel Agency
  6, Sina Street Athens
  Mon-Sat: 8.00 a.m. - 3.00 p.m.
• Patras Central Railway Station
  Daily: 8.00 a.m. - 12.00 midnight
• Thessaloniki Central Railway Station
  Daily: 6.00 a.m. -  1.30.00 p.m. and 3.30 p.m. - 11.30 p.m

Hungary

• Budapest, József Attila str. 16.
  (V. district. (about 150 metres across the park from the underground exits)
  Mo - Fri 09:00 -18:00

Ireland

• Dublin: CIE International Rail Travel Center
   35, Lower Abbey Street,  Dublin 1
   Tel: (01) 703 1885
   Mon-Fri: 9.00 a.m. - 5.00 p.m.
• Belfast: NIR Travel
  Great Victoria Street Station, Belfast, BT2 7UB
  Mon-Fri: 9.00 a.m. - 5.00 p.m.
  Sat: 9.00 p.m. - 12.30 p.m.

Italy

• Bari Central Station  (Stazione Bari Centrale)
  Daily: 8.00 a.m. - 7.30 p.m.
• Bologna Central Station  (Stazione Bologna Centrale)
  Daily: 6.15 a.m. - 10.10 p.m.
• Florence Station (Stazione Firenze SMN)
  Daily: 5.45 a.m. - 9.50 p.m.
• Genova Station (Stazione Genova PP)
  Daily: 6.00 a.m. - 8.30 p.m.
• Milano Central Station  (Stazione Milano Centrale)
  Daily: 6.00 a.m. - 9.00 p.m.
• Napels Central Station  (Stazione Napoli Centrale)
  Daily: 6.30 a.m. - 9.30 p.m.
• Pisa Station (Stazione Pisa)
  Daily: 7.20 a.m. - 8.40 p.m.
• Rome Termini Station (Stazione Roma Termini)
  Daily: 6.30 a.m. - 10.55 p.m.
• Turin Station (Stazione Torino PN)
  Daily: 7.30 a.m. - 8.30 p.m.
• Venice St. Lucia Station (Stazione Venezia Santa Lucia)
  Daily: 7.30 a.m. - 8.00 p.m.

Luxembourg

• Luxembourg Central Station (Gare de Luxembourg, Gare Lëtzebuerg, Bahnhof Luxemburg)
  Daily: 6.00 a.m. - 8.00 p.m.

The Netherlands

• Amsterdam Central Station ( Amsterdam Centraal Station)
  Daily: 6.00 a.m. - 9.00 p.m.
• Schiphol Airport Railway Station (Schiphol Luchthaven Station)
  Daily: 6.30 a.m. - 9.00 p.m.

Norway

• Oslo Central Station (Oslo sentralstasjon)
   Mon-Fri: 8.00 a.m. - 3.00 p.m.

Portugal

• Lisbon Santa Apolônia Station (Estaçao de Santa Apalónia Lisboa)
  Daily: 6.15 a.m. - 10.30 p.m.
• Porto S. Bento Station (Estaçao de Porto S. Bento)
  Daily: 7.00 a.m. - 12.00 a.m. and 1.00 p.m. – 11.30 p.m.

Romania

• Bucharest North Station  (Gara Nord Bucuresti)
  Wasteels Voyages Romania
  Mon-Fri: 8.00 a.m. - 7.00 p.m.
  Sat: 8.00 a.m. - 2.00 p.m.
  (closed on national holidays)
• Brasov Railway Station (Gara Braşov)
  Wasteels Voyages Romania
  Mon-Fri: 8.00 a.m. - 7.00 p.m.
  Sat: 8.00 a.m. -  2.00 p.m. 
  (closed on national holidays)

Serbia

• Belgrade Railway Station (Beograd)
  Daily 24h

Slovenia

• Ljubljana Railway Station (Železniška postaja Ljubljana)
  Mon-Fri: 7.00 a.m. - 8.00 p.m.
  Sat: 8.00 a.m. - 1.00 p.m.

Spain

International train information: +34 902 243 402 (daily 7.00 a.m. – 11.00 p.m.)
Domestic train information: +34 902 240 202 (daily 24h)

• Barcelona Station Sants (Estación Barcelona-Sants)
  daily: 7.00 a.m. - 10.00 p.m.
• Barcelona Station França (Estación Barcelona-França)
  daily: 8.00 a.m. - 9.00 p.m.
• Madrid International Airport Madrid (Aeropuerto Internacional Madrid-Barajas)
  Terminal T1 arrivals counter
  daily: 8.00 a.m. - 9.00 p.m.
  Terminal T4 arrivals counter
  daily: 8.00 a.m. - 3.00 p.m.
• Madrid Station Chamartín (Estación Madrid-Chamartín)
  daily: 8.30 a.m. - 9.00 p.m.
• Seville Station Santa Justa (Estación Sevilla-Santa Justa)
  daily: 8.00 a.m. - 8.00 p.m.
• Valencia Station North (Estación Valencia-Nord)
  Mon-Fri: 8.00 a.m. - 8.00 p.m.
  Sat (not holidays): 8.00 a.m. - 1.00 p.m.

Sweden

• Stockholm Central Station (Stockholm centralstation, Stockholm C)
  Mon-Fri: 10.00 a.m. – 6.00 p.m.

Switzerland

• Basel Station SBB (Bahnhof Basel SBB)
  Mon-Fri: 7.30 a.m. - 7.30 p.m.
  Sat/Sun: 9.00 a.m. - 7.00 p.m.
  Bern Central Station (Hauptbahnhof Bern SBB)
  Mon-Fri: 8.00 a.m. - 6.50 p.m.
  Sat: 8.00 a.m. -  4.50 p.m.
• Geneva Station (Gare de Genève CFF)
  Mon-Fri: 8.30 a.m. - 6.30 p.m.
  Sat: 9.00 a.m. - 4.45 p.m.
• Geneva Airport Railway station (Gare de Genève Aéroport)
  Mon-Fri: 9.00 a.m. - 6.30 p.m.
  Sat: 9.00 a.m. - 5.30 p.m.
• Interlaken-West Station (Bahnhof Interlaken-West)
  Mon-Fri: 9.00 a.m. - 12.00 a.m and 1.30 p.m. – 06.30 p.m.
  Sat-Sun: 9.00 a.m. - 12.00 a.m and 1.30 p.m. – 05.00 p.m.
• Lucerne Station SBB (Bahnhof SBB Luzern)
  Mon-Fri: 8.00 a.m. - 7.45 p.m.
  Sat: 8.00 a.m. - 6.00 p.m.
  Sun: 9.00 a.m. - 6.00 p.m.
• Zurich Central Station (Haubtbahnhof SBB Zürich)
  Daily: 6.30 a.m. - 9.30 p.m.
• Zurich Airport Station (Bahnhof SBB Zürich Flughafen)
  Daily: 6.45 a.m. - 7.45 p.m.